Incident

Definition of an Incident

The definition of incident can vary widely among companies and industries. Here at EBRAINS, incidents are anomalous conditions that result in - or may lead to - service degradation, outages, or other disruptions. These events require human intervention to avert disruptions, communicate status, restore normal service, and identify future improvements. Incidents are always given immediate attention.

Incident Management

Incident Management is the process of responding to, mitigating, and documenting an incident. To report an incident, follow the step as described in the form below.

Contact Information

For additional assistance, please reach out to EBRAINS Support